Terms of Service
Last Updated: December 8, 2025
1. Introduction These Terms of Service (“Terms”) govern the relationship between Northline Digital (“The Agency”, “We”, “Us”) and the entity or individual engaging our services (“The Client”, “You”). By engaging Northline Digital for services, you agree to be bound by these Terms.
2. Scope of Services & Project-Based Billing The specific services to be provided (the “Deliverables”) will be outlined in a written proposal or selected service package.
Fixed Pricing: We operate on a project-based pricing model. We do not bill by the hour. The price quoted is the price you pay for the agreed scope.
Scope Creep: Any work requested outside the originally agreed scope is considered a separate project. It will be quoted separately and requires approval before work commences. We do not add “hourly overages” to your bill without a defined, fixed-price agreement for the extra work.
3. Payment Terms
Web & Branding Projects: A non-refundable deposit of 50% is required to secure your slot in our schedule. Work will not commence until this deposit is received. The remaining 50% is due upon completion of the project, before final files are released or the website goes live.
Monthly Retainers: Fees are paid monthly in advance.
Late Payments: We reserve the right to pause all work or suspend website hosting/social media posting if invoices are more than 14 days overdue.
4. Third-Party Costs & Software
Pass-Through Costs: Our project fees cover our design and development time only. Any specific third-party costs required to fulfill your deliverables will be charged to your invoice. This includes, but is not limited to:
Premium software licenses or plugins requested by the Client.
Stock photography or font licenses purchasing on your behalf.
Advertising spend (Google Ads, Meta Ads).
Ad Spend: For Social Media/Google Ads management, the “Ad Spend” (the money paid to Facebook/Google) is a separate cost to be borne by the Client.
5. Revisions & Errors
Revisions: Your project includes a set number of revision rounds (typically two, unless specified otherwise in your proposal). A “Revision” is defined as a request to change the aesthetic, layout, or text of a correctly implemented design (e.g., “Can we change this blue to green?”).
Errors & Bugs: The correction of technical errors, bugs, or mistakes made by Northline Digital (e.g., a broken link, a typo we introduced, or a layout glitch) is free of charge and does not count towards your revision limit. We stand by the quality of our code and will ensure it works as promised.
6. Project Timelines & Client Responsibility
Deadlines: Any dates provided by Northline Digital are estimates. We work hard to meet them, but we are not liable for delays caused by the Client (e.g., failure to provide text, images, or login details on time).
Dormancy Clause: If the Client fails to provide feedback or materials for a period of 30 days, the project will be considered “Dormant.” To restart a dormant project, a re-engagement fee may apply to cover the administrative cost of rescheduling resources.
7. Intellectual Property (IP) & Copyright
Before Final Payment: Northline Digital retains all ownership and copyright of all designs, code, and drafts.
After Final Payment: Upon full payment, ownership of the final designs and website code transfers to the Client.
Portfolio Rights: The Client grants Northline Digital a non-exclusive right to display the work in our portfolio, website, and social media for promotional purposes.
8. Web Hosting & Maintenance
If you host with us, we aim for 99.9% uptime, but we are not liable for downtime caused by third-party server providers.
If you host elsewhere, Northline Digital is not responsible for server-side issues, hacking, or site speed issues related to your hosting provider.
9. Limitation of Liability To the fullest extent permitted by Irish law, Northline Digital shall not be liable for any indirect, special, or consequential damages (including loss of profits or revenue) arising out of the use of our services. Our total liability shall not exceed the total amount paid by the Client to the Agency for the specific project.
10. Cancellation
Project Cancellation: If the Client cancels a project after work has begun, the 50% deposit is non-refundable. If the work completed exceeds the deposit amount, the Client will be billed for the difference based on the percentage of the project completed.
11. Governing Law These Terms shall be governed by and construed in accordance with the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.